Frequently Asked Questions

Everything you need to know about buying and selling luxury fashion with Rebag.

How do you guarantee the authenticity of your items?

Every item on Rebag goes through a rigorous multi-step inspection process by our in-house experts to ensure 100% authenticity before it is listed for sale.

What is the Rebag 'Clarity' grading scale?

We use a standardized grading system ranging from 'Fair' to 'Pristine' to describe the condition of our pre-owned items, ensuring transparency regarding any wear or tear.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the United States. Expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We accept returns on eligible items within 7 days of the delivery date, provided the Rebag security tag remains attached and the item is in its original purchase condition.

How can I sell my luxury bags or accessories to Rebag?

You can receive an instant offer by uploading photos to our website or app, or by visiting one of our physical retail locations for an in-person appraisal.

Do you offer international shipping?

Yes, Rebag ships to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.